Refund & Cancellation Policy

Last updated: March 26, 2026

Overview

We aim to be fair and transparent. This policy explains when charges occur, what is refundable, and how to request a cancellation or refund.

When charges occur

• Evaluation: You are typically not charged until a clinician reviews your case and approves care.
• Medication: If prescribed, pharmacy and medication costs are billed separately.

Refunds

• If a clinician does not approve treatment, any pre-authorization or pending charge will be released or voided.
• Once medication has been dispensed or shipped, it is generally non-refundable by law.
• Service fees already rendered (e.g., completed consultation) are typically non-refundable.

Cancellations

• You may cancel an evaluation before clinician review for a full refund of any pending charge.
• To cancel or request a refund, email joseph@normwellness.com.

Shipping issues

• If a shipment is lost or damaged, contact us within 7 days and we will coordinate with the pharmacy on a resolution.

Subscriptions (if applicable)

• Subscription details (billing frequency, price, cancellation cutoffs) will be disclosed at checkout.
• You can cancel future renewals at any time before the renewal date; partial-period refunds are typically not issued.

Contact

Email: joseph@normwellness.com