Frequently Asked Questions

Norm Wellness is a telehealth platform that connects patients with licensed clinicians for medically supervised weight-loss care. We facilitate clinician evaluations and, where appropriate, coordinate prescription fulfillment through licensed partner pharmacies.

You pay for a telehealth clinician evaluation ($149, one-time). This covers your medical intake review, eligibility determination, and a personalized treatment plan. You are not charged until a clinician has reviewed and approved your case. Medication costs, if prescribed, are billed separately by the partner pharmacy.

No. You complete your intake at no cost. Payment is only collected after a licensed clinician reviews your case and approves you for care.

Care is provided by licensed healthcare providers (physicians, nurse practitioners, or physician assistants) authorized to practice telehealth in your state.

No. Norm facilitates telehealth consultations only. If a clinician prescribes medication, it is dispensed and shipped by a licensed, accredited partner pharmacy — not by Norm.

We are currently available in California. We are expanding to additional states and will update availability as it changes.

Typically 24–48 hours after you submit your intake.

If a clinician does not approve your case, any pending authorization will be released and you will not be charged.

If you cancel before clinician review, you will not be charged. Once a consultation has been completed, the evaluation fee is non-refundable. Medications dispensed by the pharmacy are generally non-refundable by law. See our full Refund Policy for details.

Email us at joseph@normwellness.com. We respond within 1–2 business days.